1979 - Peoples Gas - Billing Office 1979
Identifier
F.2012-03-1794
Date Of Production
1979
Abstract
This newsreel footage documents busy activity at Peoples Gas billing office in 1979.
Description
This film captures excerpts of customer service representatives in the billing office of Chicago-based energy company Peoples Gas as they speak with customers over the telephone about their billing information.
This newsreel footage was produced shortly after Peoples Gas began the practicing of including two separate charges on a customer's bill in December 1978, known as a "purchase gas charge" and a "gas service charge." Although Peoples Gas claimed that the "service charge" was not an increase, the change led to customer anger and confusion, and a corresponding increase in customer service calls.
This newsreel footage was produced shortly after Peoples Gas began the practicing of including two separate charges on a customer's bill in December 1978, known as a "purchase gas charge" and a "gas service charge." Although Peoples Gas claimed that the "service charge" was not an increase, the change led to customer anger and confusion, and a corresponding increase in customer service calls.
Run Time
0:03:32
Format
16mm
Extent
124 feet
Color
Color
Sound
Mag Stripe
Reel/Tape Number
1/1
Has Been Digitized?
Yes
Element
Color Reversal Intermediate
Genre
Form
Subject
Related Collections
Related Places
Main Credits
Koza, Frank (is filmmaker)
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