WEBVTT

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You

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You

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You

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This is a bonds Great Lakes branch in Morton Grove, Illinois

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I am Charles Nelson

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I would like to take you behind the scenes of the shipping department and show you how with a methods improvement

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We realized outstanding gains in productivity with a minimum of employee fatigue

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You

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The main responsibility of the operational group had our Morton Grove laboratory is

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Service to its thousands of field representatives in a six-state area

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Avon calling

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As you see here Avon has had a tremendous growth in the past 12 years

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To compensate for this growth Avon management and supervisory personnel is

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Constantly on the alert for new methods and procedures so that a high level of service can be provided to the representatives

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Methods in the order processing department were recently reviewed to determine whether the maximum number of orders were being

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Processed in line with the effort being put forth by the assemblers and checkers in this area

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Here assemblers and checkers process approximately 2,000 representatives orders daily

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As you can see the orders consist of pieces in less than case quantities

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So in actuality all pieces must be hand-picked and checked

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It was agreed upon that a system could be developed

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Where and more orders could be processed within an eight hour day with normal effort on the part of order processing personnel

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Still maintaining a high degree of order accuracy

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This new system would eliminate these three non-productive orders

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In the next few days we will be reviewing the effective elements walking pushing orders waiting for work

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Let's review these factors first too much time is spent in walking assigned sections extend from 20 to 40 feet

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Second time is lost in pushing orders along the conveyor

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Third assemblers presently lose time waiting for work present method does not provide adequate surge space

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With these points in mind assigned personnel started to design and develop a new type of line

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That would eliminate the three major non-productive factors that we have observed

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To eliminate walking, the assembly would have to be a single-use assembly

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Various types of stock bins were reviewed to find one that would provide narrow bin frontage

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So that the items in an assigned section could be grouped around an assembler enabling her to reach them without walking

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A basic piece of equipment with a few modifications in design was purchased and assembled

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Here we see the new type bin filled with merchandise and arranged in the new workstation position

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Notice how all the merchandise in the assembler section is at her fingertips

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By means of gravity feed a continued supply of merchandise is always available

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To eliminate the pushing of orders a centerline power conveyor was selected to bring the orders to the assembler and take them away

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Through the use of a manual stop the assembler has full control over the positioning of the orders at her station

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The third and final factor we wanted to eliminate was time lost waiting for orders

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One girl waiting on the other

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The availability of surge space would provide us with the means so that enough orders could be stored on the conveyor to provide a backlog of orders for each girl

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Work could be brought to a girl just as rapidly as she is able to take it and then promptly taken from her when she is finished

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Additional surge space was also created by having the girls on the new line insert additional trays as they are needed

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In the old system all trays were placed on the line in the beginning by a starter

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The installation of the new type assembly bins and the grouping of workstations automatically created surge space between stations

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The application of a double width conveyor also provided the means for storage space for trays that were filled with merchandise

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A simple marrying process at the end of the line regroups the trays by order

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The new line layout was put into operation and the assemblers and checkers were given the opportunity to work on it

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Without exception, the girls preferred the new type line

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The new system fully employed would result in a 30% increase in departmental output

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In addition to the increased output, the new line layout resulted in the processing of a more accurate order

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Many of the work distractions that were existent on the old line were eliminated with the creation of the individual workstation

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It was tried and accepted

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The Avon representative would continue to receive the scheduled service that she had enjoyed in the past

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Plus the fact that the accuracy as to the completeness of her order would be increased

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The fatiguing non-productive elements had been eliminated

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We were assembling more pieces and processing more orders with a new line layout

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However, the girls were not as tired at the end of the day

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The immediate need for increased space to compensate for the high percentage increase in business was also eliminated

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There is always a better way to do a job. However, you must step in time to save nine

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The Avon representative would continue to receive the scheduled service that she had enjoyed in the past